PRIVACY POLICY FOR TACSI DRIVERS / SUBSCRIBERS
USERS CONSENT
By clicking “Sign Up”, you agree to [TACSI LIMITED] Terms of Use and Privacy Policy. You consent to receive phone calls, notifications and SMS messages from [TACSI LIMITED] to provide updates on your order and/or for marketing purposes. Message frequency depends on your activity.
You may opt-out by texting “STOP” to 86753. Message and data rates may apply.
1.0 INTRODUCTION
1.1 TACSI (TACSI ANDROID APP, TACSI IOS APP, AND ALL TACSI WEBSITES) is owned and operated by TACSI LIMITED (the “Company”). The Company understands the importance of protecting your personal information and is committed to processing it responsibly and in compliance with applicable data protection laws in the UK.
1.2 Please read this Privacy Policy (“Policy”) carefully and make sure you understand it. The Policy and any other documents referred to therein applies to you (“you,” “User,” “Driver”), the user of the (www.thetacsi.com), the TACSI Mobile App, and any services provided through the Website and/or the TACSI Mobile App (“Services”).
1.3 The Policy explains what personal information about you is collected and processed through the Website and/or the Mobile App. It further explains that personal information about you collected and processed by TACSI LIMITED and any of TACSI subsidiaries and affiliates companies acting on TACSI LIMITED’s behalf (collectively “we,” “us,” or “our”) when you access, view, or use the Services to request transportation.
1.4 By agreeing to the terms of this Policy, you give your affirmative consent that we can collect, use, disclose, and process your personal information and other information for the purposes and in the manner indicated herein and in terms of use.
1.5 Any use of this terminology or other words in the singular, plural, capitalisation is taken as interchangeable and therefore referring to the same.
1.6 For the Data Protection Act 2018 (“the Act”) and the General Data Protection Regulation (EU) 2016/679 (the “GDPR”), the data controller is TACSI.
If you do not accept and agree with this Privacy Policy, you must stop using the Service immediately.
2.0 ABOUT TACSI
2.1 TACSI is a mobile platform dedicated to connecting passengers and taxi operators through transportation bookings. TACSI operates in the UK under company number SC681138.
3.0 CONTACT US
3.1 If you have any questions regarding our Policy, you can contact us via email at contact@thetacsi.com. We will try to respond as soon as possible.
4.0 MODIFICATION TO THIS POLICY
4.1 TACSI LIMITED may change this Policy from time to time. We will post any changes in the future on this page. TACSI LIMITED deems appropriate, notified to you (usually within the TACSI Mobile App or by email).
4.2 You are therefore invited to check it each time you send TACSI Personal Information. The date of the most recent revisions will appear on this page.
5.0 WHAT DOES THIS POLICY COVER?
5.1 This Policy applies to your use of our Services. Please note that TACSI LIMITED has no control over how your data is collected, stored, or used by other websites whose links may be available on TACSI LIMITED’s Website, Mobile Apps. TACSI LIMITED advises you to check any such websites’ privacy policies before providing any data to them.
6.0 HOW TACSI LIMITED COLLECTS PERSONAL INFORMATION
6.1 TACSI LIMITED will usually collect personal information about you
- a) During your use of the website, the Mobile App, and/or Services, such as:
1) Personal Information you enter when registering for our Services: including your full name, email address, phone number, payment method, billing information, profile picture, information about your vehicle (the registration number, model, year of manufacture, and colour of the vehicle), driver’s license data.
2) Information you provide in your profile preferences, to customer support services, or that you post on any forums or message boards in the Mobile App.
- b) When you communicate with TACSI LIMITED, passengers, or with other drivers using the Services.
7.0 PERSONAL DATA COLLECTED
7.1 Depending upon your use of our Services, TACSI LIMITED may collect some or all of the following:
- a) Personally identifiable information includes full name, Date of birth, Gender, Address, Email address, Profile picture, government identification numbers such as driver’s license or passport if required by law, Telephone number, and other information choose to provide.
- b) Vehicle and Driving informationincludes information about the vehicle (the registration number, model, year of manufacture, and colour of the vehicle), driver’s license data, and driving history and information linked to such information.
- c) User profile informationincludes your username and password, address, photo, and signature. It also consists of the preferences and settings you enable on your account.
- d) Location information includes your precise or approximate location information as determined through data such as GPS coordinates of your trip (including pick-up and drop-off data), IP address, or similar information regarding the location of your mobile device. We also collect location information: when the TACSI Mobile app runs in the foreground (app open and on-screen) or background (app available but not on screen) of your device.
- e) Transaction Information created during your various interactions with the Mobile App and our Services. These include the type of services you provided, your order details, the date and time you provided the transportation service.
- f) Usage and Preference Informationincludes how you interact with the Website, Mobile App, and Our Services, preferences expressed, and chosen settings. In some cases, we do this by using cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
- g) Service Informationincludes information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
- h) Communication Data: We facilitate communications between drivers and passengers.
- i) Information collected via technology:If you are using the Website and/or Mobile App with a device other than a mobile, TACSI LIMITED may collect information from you, including your hardware model, browser type, operating system, Internet Protocol (IP), and domain name. If you are using a mobile device, TACSI LIMITED may receive your UDID or another unique identifier and mobile operating system. TACSI LIMITED may correlate this information with other Personal data we have about you.
- j) Anonymous informationincludes information that cannot be used to contact or identify you and is not linked to any information used to do so.
- k) You can access and browse certain portions of the website and download the Mobile App without disclosing your Personal Information.
- l) Information provided by others: TACSI LIMITED collects information that passengers and drivers provide about one another, i.e., rating.
8.0 SENSITIVE INFORMATION
TACSI LIMITED collects sensitive information only with individual consent to which the information relates unless permitted under the Privacy Act.
HOW THE PERSONAL DATA COLLECTED IS USED
8.1 TACSI LIMITED uses your data for the necessary performance of a contract with you and because you have consented to the use of your information or because it is in TACSI LIMITED legitimate business interests to use it.
8.2 We may use your data for the following purposes:
to locate and Identify you;
Register, administer, and manage your account;
Offer, obtain, provide or facilitate insurance or financing solutions in connection with our Services;
Verify your identity;
Facilitate communications between passengers and Drivers;
to manage our relationship with you;
to pair you with a passenger;
to link you to an approved payment system;
to provide, maintain and improve the Services;
to facilitate payments and develop new features;
to give measurements and analytics;
to provide and manage your access to Our Services;
to provide customer support to you and authenticate users;
Perform internal operations, including, for example, (1) to prevent fraud and abuse of our Services; (2) to troubleshoot software bugs and operational problems; (3) to conduct data analysis, testing, and research; and (4) to monitor and analyse usage and activity trends;
to consider any concerns or complaints you raise against TACSI LIMITED or passenger and/or to manage any legal action between you and TACSI LIMITED;
to provide or recommend features, content, social connections, referrals, and advertisements;
to determine your eligibility to drive under the TACSI platform;
to communicate with you regarding feedback received for the services you provided;
To notify you about ride demand, pricing, and service updates, and analyse usage patterns for safety and better Service.
to send or facilitate communications (i) between you and a passenger, such as estimated times of arrival (ETAs), or (ii) between you and another user at your direction in connection with your use of certain features, such as referrals, invites, or ETA sharing;
to respond to safety issues that may arise, such as accidents, disputes between You and a passenger, and requests from government authorities;
to analyse usage patterns for safety and better Service.
to help maintain the safety, security, and integrity of TACSI platform Services and users. These include but not limited to:
Screening drivers before enabling their use of our Services and at subsequent intervals, including thorough reviews of background checks were permitted by law, to prevent the use of our Services by unsafe drivers;
Using a device, location, profile, usage, and other information to prevent, detect and combat fraud or hazardous activities.
Using user ratings to encourage improvement by affected users and as grounds for deactivating users with ratings below an absolute minimum may be required in their region.
9.0 WHEN TACSI LIMITED, MAY USE YOUR INFORMATION FOR REASONS OTHER THAN THE PRIMARY SERVICES?
9.1 TACSI LIMITED may use your data collected to communicate with you. These may include: responding to emails or calls from you;
supplying you with information that you have the option to opt-out at any time;
Sharing of marketing communications about our products that we think will be of interest to you, including information about products, services, promotions, news, updates, and events, where permissible and according to applicable local laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards.
Note: We will not send you any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the law, and you will always have the opportunity to opt-out.
10.0 RETENTION, UPDATING, AND DELETION YOUR PERSONAL INFORMATION
10.1 TACSI LIMITED will store your data for as long as necessary to fulfil the purpose(s) for which it was collected and comply with applicable laws.
10.2 TACSI LIMITED may retain specific data after receiving an account deletion request for ten years if necessary, such as to comply with legal requirements or use it for purposes of safety, security, fraud prevention, and detection, and research and development.
11.0 PERSONAL DATA STORAGE
11.1 TACSI LIMITED keeps your personal information confidential. TACSI LIMITED takes reasonable steps to maintain your information’s security and protect it from unauthorised disclosures.
11.2 TACSI LIMITED stores your personal data in the cloud for adequate data protection. We ensure safety by limiting access to the premises outside of business hours and use password protection for the servers.
11.3 While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information
12.0 INFORMATION SHARING AND DISCLOSURE
12.1 TACSI LIMITED understands how important it is to keep your information confidential. We will not rent, sell or share your Personal Information with third parties except as approves explicitly by you at the time of disclosure or under the circumstances described below:
12.2 TACSI LIMITED may share your data with or without your consent:
Between You and passengers to enable you to provide the Services they request (e.g., name, rating, pick-up, and drop-off locations);with third-party service providers who render and handle any services on our behalf;With TACSI LIMITED subsidiaries and affiliated entities that provide services or conduct data processing on our behalf or for data centralisation and/or logistics purposes; With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;In response to a request for information by a competent authority if we believe disclosure is in accordance with or is otherwise required by any applicable law, regulation, or legal process; With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of QRYDE or others; In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company,
12.3 If you do not want us to use or disclose Personal Information collected about you in the ways identified in this Privacy Policy, you may choose not to:
provide your Personal Information at any time Or
download the app and become a driver.
12.4 By becoming a driver/ subscriber, you agree to allow us to share the Personal Information you provide to us in the ways described in our Privacy Policy.
13.0 YOUR RIGHTS
13.1 TACSI LIMITED would like to make sure you are fully aware of all of your data protection rights. TACSI LIMITED drivers are entitled to the following:
13.1.1 The right to be informed about TACSI LIMITED collection and use of your data. This Policy should tell you everything you need to know, but you can always contact TACSI LIMITED to find out more or to ask any questions;
13.1.2 The right to access the personal data we hold about you.
13.1.3 The right to have your data rectified if any of your data held by us is inaccurate or incomplete. Please contact TACSI LIMITED using the details in Section 3 to find out more.
13.1.4 The right to be forgotten, i.e., the right to ask TACSI LIMITED to delete or otherwise dispose of any of your data that TACSI LIMITED has. Please contact us using the details in Section 3 to find out more.
13.1.5 The right to restrict (i.e., prevent) the processing of your data.
13.1.6 The right to object to TACSI LIMITED using your data for a particular purpose or purposes.
13.1.7 The right to data portability means that, if you have provided personal data to TACSI LIMITED directly, TACSI LIMITED is using it with your consent or for the performance of a contract. That data is processed using automated means; you can ask TACSI LIMITED for a copy of that personal data to re-use with another service or business in many cases.
13.2 For more information about TACSI LIMITED use of your data or exercising your rights as outlined above, please contact us using the details provided in Section 3 above.
14.0 NOTIFICATIONS AND MARKETING
14.1 By becoming a driver, you consent to receive certain push notifications, notifications via SMS or email from us. You may modify or opt-out of receiving messages sent for marketing purposes or certain other communications by sending an email to contact@thetacsi.com
14.2Please note that TACSI LIMITED may send you administrative emails regarding the website, Mobile App, or Services, including notices of updates to our Policy despite any indicated marketing preferences.
15.0 ACCOUNT INFORMATION UPDATE
15.1 You may correct your account information at any time by emailing us at contact@thetacsi.com. We will respond to all such requests within 30 days.
15.2 If you wish to cancel your account, please email us at contact@thetacsi.com.
15.3 If you request that your Personal Information be removed, TACSI LIMITED reserves the right to terminate and/or limit your access to the website, the Mobile App, and/or Services. In some cases, TACSI LIMITED may retain certain information about you as required by law or legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account or TACSI LIMITED believes you have committed fraud or violated our Terms, TACSI LIMITED may seek to resolve the issue before deleting your information.
16.0 ACCESS TO YOUR DATA
16.1 If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal information is stored). It is known as a “subject access request.”
16.2 All subject access requests should be made in writing and sent to the email address above. There is not usually any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests), we may charge a fee to cover our administrative costs in responding.
16.3 TACSI LIMITED will respond to your subject access request within two weeks and, in any case, not more than one month after receiving it. Typically, TACSI LIMITED aims to provide a complete response, including a copy of your data within that time. However, in some cases, mainly if your request is more complex, we may require more time up to a maximum of three months from the date we receive your request. we will inform you of our progress.
17.0 PROMOTIONAL COMMUNICATIONS
17.1 You may opt-out of receiving promotional messages from TACSI LIMITED by following the instructions in those messages. If you opt-out, TACSI LIMITED may still send you non-promotional communications, such as those about your account, about Services you have requested, or TACSI LIMITED ongoing business relations.
18.0 THIRD-PARTY WEBSITES
18.1 The Website and the Mobile App may provide links to other websites or content that may be of interest to you. However, TACSI LIMITED is not responsible for the privacy practices employed by those websites or content providers, nor is TACSI LIMITED accountable for the information they contain.
18.2 This Privacy Policy applies solely to information: collected by TACSI LIMITED through the Website, Mobile App and Services; thus, when you use a link to go from our Website or Mobile App to another third party website, this Privacy Policy is no longer in effect. TACSI LIMITED encourages you to read and consider the privacy policies of these other websites before using them.
19.0 COOKIES& SIMILAR TECHNOLOGIES
19.1 TACSI LIMITED may also use cookies and URL information to gather information regarding the date and time you used the Service and the information for which you searched and accessed.
19.2 Cookies are small text files stored on your browser or device by websites, apps, online media, and advertisements. TACSI LIMITED may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following general web browser help.
19.3 The Company uses cookies and similar technologies, among other things:
to store and remember your preferences and settings;
to authenticate users;
to provide interest-based advertising;
to combat fraud and
to analyse how our Services are performing.
19.4 By using TACSI LIMITED Services, you may also receive certain web beacons and cookies from third-party service providers.
19.5 Before Cookies are placed on your computer or device, it will show you a pop-up requesting your consent to set those Cookies.
19.6 You have various tools to control cookies, web beacons, and similar technologies, including browser contains to block and delete cookies and controls from some third-party analytics service providers to opt-out of data collection through web beacons. Your browser and other choices may impact your experiences with our products.
19.7 You may still block these Cookies by changing your internet browser’s settings, but note that the Site or Mobile App may not work if you do so. TACSI LIMITED has taken great care to ensure that your privacy is not at risk by allowing them.
20.0 YOUR CHOICES
20.1 You can always opt not to disclose information to us, but we may need some information to register with us or take advantage of some unique features.
20.2 You may be able to add, update, or delete Personal Information. However, TACSI LIMITED may maintain a copy of the unrevised information in TACSI LIMITED records when you update information. Please note that some information may remain in TACSI LIMITED private records after deleting such information from your account.
20.3 TACSI LIMITED may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
20.4 As established and described in this Privacy Policy, TACSI LIMITED will give you choices about how TACSI LIMITED uses and share your Personal Data. TACSI LIMITED will respect the choices you make.
21.0 DATA INTEGRITY AND PURPOSE LIMITATION
21.1 TACSI LIMITED will collect only as much Personal Information as TACSI LIMITED needs for specific and identified purposes. TACSI LIMITED won’t use it for other purposes without obtaining your consent. TACSI LIMITED will take appropriate steps to make sure the Personal Information in our records is accurate.
22.0 INFORMATION SECURITY
22.1 TACSI LIMITED is very concerned with safeguarding your information. TACSI LIMITED employs all reasonable administrative, physical, and electronic measures to protect your information from unauthorised access.
22.2 TACSI LIMITED will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email, text, or conspicuous posting on the website in the most suitable time possible and without unreasonable delay, insofar as it is consistent with the legitimate needs of law enforcement or
Any measures are necessary to determine the breach’s scope and restore the data system’s reasonable integrity.
22.3 Although guaranteed security does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with this Policy and all applicable laws and regulations.